Refund and Returns Policy

Overview

Thank you for shopping with [Onebillshop]! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

🔁 Returns & Exchanges

🧥 Clothing Items

We accept returns and exchanges on clothing items under the following conditions:

  • Return Window: Returns must be requested within 30 days of purchase/delivery.
  • Condition: Items must be unused, unwashed, and in original condition with all tags attached.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.
  • Exchanges: Available for size, color, or product swaps depending on stock availability.
  • Ineligible Returns: Damaged items caused by misuse, altered clothing, or sale/clearance items are not eligible for return.

💄 Cosmetic Items

Due to hygiene and safety standards, we follow a strict policy for cosmetics:

  • Non-Returnable: All opened or used cosmetic items are final sale and cannot be returned or exchanged.
  • Returnable Items: Unopened, unused cosmetics in original sealed packaging can be returned within 30 days of purchase.
  • Allergy Reactions: If you experience a reaction to a product, please contact us. We may issue a store credit or exchange after reviewing the case (photo proof or doctor’s note may be required).

💳 Refunds

  • Method: Refunds will be issued to the original payment method within 2-3 business days after return approval and inspection.
  • Shipping Fees: Onebillshop offers free shipping all over the USA and no shipping cost will be cutting from refunds).

🚚 Return Process

  1. Contact Us: Email or call us at [support@onebillshop.online] / [(848)757-6667] within the return window.
  2. Approval & Instructions: We will approve your return (if eligible) and our address return address is 22 Center street Belleville Nj 07109.
  3. Ship Back Items: Customer is responsible for return shipping unless it’s due to a defective or incorrect item.
  4. Inspection & Refund: Once we receive and inspect the items, we’ll process your refund or exchange within 2-3 business days.

⚠️ Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or opened cosmetics
  • Underwear, swimwear, or intimate clothing (for hygiene reasons)
  • Promotional items
  • Items marked “Final Sale” or “Clearance”

📦 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include a photo of the item and packaging. We’ll replace it or issue a full refund, including shipping.

🛡️ Need Help?

Our team is here to assist you!
📧 Email: [support@onebillshop.online]
📞 Phone: [8487576667]
📍 Visit us: [22 Center Street Belleville Nj 07109

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